Subject: Tech Support Candidate - RAHUL BUDGUJAR
From: RAHUL BUDGUJAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 09:04:40 -0500

| | Tech Support Test

Name | RAHUL BUDGUJAR
E-mail | [email-masked]
Phone Number | (+91) 9871501849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | IT ENGINEER | 23-12-2020 | 22888
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Open history and clear everything in history.
2) Open add or remove program and try to update the chrome .
3) If after these 2 options nothing happened then go to window credentials and delete the saved site with password and reopen browser after refresh then site will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on Bluetooth in  mobile phone.
2) Click on search and find the device which you
want to connect.
3) Click the device you want to connect.
4) Click on pair.
5) Click on yes after pair option a=so that pairing
will confirm.
6) Your device has connected. Enjoy

What according to you makes you a good candidate for customer service or technical support job? | My supportive nature, my knowledge and ability to resolve issues makes me  good candidate for Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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