Subject: Trainer Candidate - shiv kumar
From: shiv kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 08:46:18 -0500

| | Tech Support Test

Name | shiv kumar
E-mail | [email-masked]
Phone Number | (97094) 53140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BENGALURU

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RELIANCE | SENIOR EXECUTIVE | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 45 DAYS

Please briefly describe your work experience specifically in training?

PROVIDING TECHNICAL TRAINING
TO NEW JOINER AND EXISTING EMPLOYEE TO UPDATED TECHNOLOGY.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

WHILE LAUNCHING OF 45 JIO SMART STORE ACROSS KARNATAKA IN A SINGLE DAY.

WHERE WE HAD TO MANAGE MANPOWER AS WELL AS COORDINATION REQUIRED WITH DIFFERENT VENDOR. AND TO LAUNCH ALL THESE STORE ON A SAME DAY. WHICH REQUIRED TO TRAIN THE MANPOWER WITH GREAT SKILL SET.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GREAT CUSTOMER SERVICE
Going above and beyond the initial project scope.
Finishing ahead of schedule.
Sticking around to make sure the customer knows exactly how to use the product they purchased.
Providing goods and services at a reasonable price, which creates significantly more value for the consumer – everyone loves feeling like they got a “good deal.

GOOD CUSTOMER SERVICES
Good customer service is expected.
Customers expect you to get their orders right. They expect a speedy turnaround on service

What according to you makes you a good candidate for this position? | GOOD LEARNER WITH LISTENER WITH UP-TO GREAT SKILL SETS WHICH WILL HELP COMPANY AND COLLEAGUE TO ACHIEVE TARGET AND ACHIEVE GOAL ON TIME.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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