Subject: Tech Support Candidate - Annu Kumar Singh Annu Kumar Singh
From: Annu Kumar Singh Annu Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 08:03:04 -0500

| | Tech Support Test

Name | Annu Kumar Singh Annu Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 7979815683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Policybazaar | ASC | 10/01/2019 | 16000
Previous Employer 2 | Vmak | IT supports engineer | 15/01/2020 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we need to check internet connection. If the internet connection is correct than we need to restart the computer.
Almost all the problems will be solved when we restart the computer, which resolved almost all the problems.
If still the website is not working than we need to clear the cookies of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We need to trun ON the Bluetooth speaker and turn ON the Bluetooth on mobile. Search the Bluetooth name in your mobile than click on that bluetooth name and paired it to connect with the Bluetooth speaker.
Thus is the way to connect the Bluetooth speaker to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

These are the things that makes me good candidate for CS/technical support job are

1)  good listener.
2) positive thinker
3) self motivated person
4) quick learner
5) creativity, solving problems etc

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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