Subject: Tech Support Candidate - shahbaz alam
From: shahbaz alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 06:51:42 -0500

| | Tech Support Test

Name | shahbaz alam
E-mail | [email-masked]
Phone Number | (91) 9889797047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Zakir nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.technical representative | 15 days of notice | 19968
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | if i get an error while trying to access a website (www.ndtv.com) firstly i will check my internet connection and i will try to open www.google.com on different browser if i am able to access it i will try to open the above link in the same browser if still i am getting same error then it would be possible there is maintanence going on .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

to connect bluetooth to a mobile device firstly turn on bluetooth from mobile and searh the speaker in the list then tap on the name and finally get connecte.

What according to you makes you a good candidate for customer service or technical support job?

for customer service one should be polite and try to resolve the query of the user and guide him to the correct root.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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