Subject: Tech Support Candidate - Kishan Kumar
From: Kishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 05:58:45 -0500

| | Tech Support Test

Name | Kishan Kumar
E-mail | [email-masked]
Phone Number | (91) 8510812198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Soft Will InfoTech Pvt. Ltd | Sr. Solution Engineer | June 2020 | 35000
Previous Employer 1 | Saburi TLC Worldwide Services Pvt. Ltd | Sr. Solution Engineer | October 2019 | 30000
Previous Employer 2 | Quatrro Global Services Pvt. Ltd | Solution Engineer | February 2016 | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.

2 Please check if your Internet security software (including firewalls, antivirus programs, anti-spyware programs) is blocking the connection to the Internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker

What according to you makes you a good candidate for customer service or technical support job?

1 About My Technical skill
2 Skill to Make the customer Happy.
3 Convincing power (Convince the customer)

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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