Subject: Tech Support Candidate - Kunal Ahuja
From: Kunal Ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 05:50:36 -0500

| | Tech Support Test

Name | Kunal Ahuja
E-mail | [email-masked]
Phone Number | (+91) 9911540400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Backup and storage

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Specialist | Na | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1. Check for internet connectivity both with windows and hardware connections
Ping if required
Step2. Reset the browser
Step3. Add the site to trusted site in security
Step4 check proxy status
Try to Connect again
Try to connect again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker
Turn its pairing mode on
Turn your phone's bluetooth on and scan for the device
Tap to your device name and pair it
And done
Once paired bluetooth can be connected without pairing as the device will be listed paired device
You need to switch the device on and bluetooth on your phone

What according to you makes you a good candidate for customer service or technical support job?

so far i have worked with both internation and domestic customer
I have good knowlegde of computer hardware and software component
I have good communication skill
Easily resolves day to day issues with server n pc's

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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