Subject: Tech Support Candidate - Ashish Gupta
From: Ashish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:53:33 -0500

| | Tech Support Test

Name | Ashish Gupta
E-mail | [email-masked]
Phone Number | (91) 8928293034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Server and Powershell , AWS cloud practioner

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Administrator | 3 month notice | 16700
Previous Employer 1 | Care work foundation | Desktop support | 7/03/2020 | 14000
Previous Employer 2 | Welt infoline | Desktop support | 10/04/2019 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the browser caches (If not resolve then)
2. Take a backup of bookmarks and reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker
2. Bluetooth enable on mobile phone
3. search the Bluetooth speaker device in the mobile interface.
4. Connect the Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

I make sure all tickets which user raise on the particular issue it will resolve on time with no escalation.
Follow all SOP as per company norms
I give my 100% to my work and complete all task without escalation

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |