Subject: Tech Support Candidate - Manish Tripathi
From: Manish Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:32:36 -0500

| | Tech Support Test

Name | Manish Tripathi
E-mail | [email-masked]
Phone Number | (704) 9001105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jabalpur MP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Concentrix | Practitioner | January 2017 | 17000
Previous Employer 2 | CMC LIMITED | Trainee software engineer | August 2012 | 7000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ok, I am trying to open a website on my browser, and getting an error.

As a computer user I will try to open the same website on other browsers to find out if there is a browser compatibility problem.

If still it shows the same error I'll check my network connection, is it private or not? Because, sometimes it could be a privacy error.

If still problem remains the same, it could be a server problem. Then, I'll try later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'll turn on the Bluetooth speaker.

Swipe down from the top of the screen in my android phone and tap and hold the Bluetooth icon.

In the list of nearby Bluetooth devices, I Will pair the Bluetooth speaker.

When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I am a soft spoken,good listener, problem solver, helpful, team builder and know how to engage the people well. These qualities makes me the right candidate for customer support or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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