Subject: Tech Support Candidate - Mani Shukla
From: Mani Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:26:53 -0500

| | Tech Support Test

Name | Mani Shukla
E-mail | [email-masked]
Phone Number | (91) 7905152264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Azure Skynet solutions private limited | Team leader | 30 Nov 2020 | 45000
Previous Employer 1 | Tcs | Process Associate | 01 Oct 2019 | 30000
Previous Employer 2 | Accenture | Associate | 31 Oct 2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the Internet connection is working or not for which I will open a new tab and check for other websites, if it is a internet problem then will inform IT team to check for Internet connection or if the problem is from server side of ndtv then wait for the website to resume.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth visibility on both devices.
Search for the Bluetooth speaker through mobile phone.
Tap on the name of Bluetooth speaker and wait for it to get connected.

What according to you makes you a good candidate for customer service or technical support job? | My skill set is a perfect match to job according to customer service is best
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |