Subject: Tech Support Candidate - Vikash Mishra
From: Vikash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:20:57 -0500

| | Tech Support Test

Name | Vikash Mishra
E-mail | [email-masked]
Phone Number | (91) 7489216755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Satna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maya Industries | Technical Officer | | 17500
Previous Employer 1 | Axis Bank ltd | Assistant Manager | 31.07.2019 | 20311
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case scenario,
1. I will check the LAN or Wifi connection whether is is connected properly or not.
If the connections are okay. Then i will move to the next step.

2. I will check whether the website i am trying to open is not blocked by my antivirus program or firewall. If the website is blocked by firewall, i will whitelist the website.

Now i think the website will open in browser easily.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth on phone and speakers. By Making sure it is discoverable.

2. After finding the name of preferred speaker on phone. Click on connect and it will start pairing the speaker in phone.

3. After successful pairing, the speaker will connect automatically on phone.

What according to you makes you a good candidate for customer service or technical support job?

Honestly, I possess all the skills and experience that you’re looking for. I’m pretty confident that I am the best candidate for this job role.

It’s not just my background in the past projects, but also my people skills, which will be applicable in this position.

On the other hand, I am a self motivated person and I try to exceed my superior’s expectations with high-quality work. Being a fast learner, I quickly pick up skills &  knowledge related to my project.

Lastly, I would like to add that I work well both as an individual contributor and also as a team member.

Collectively, all these skills put together makes me a complete package for this job.”

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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