Subject: Tech Support Candidate - Mayank Saxena
From: Mayank Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:12:17 -0500

| | Tech Support Test

Name | Mayank Saxena
E-mail | [email-masked]
Phone Number | (+91) 9557336678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Tech Support Associate | 15 feb 2021 | 28500
Previous Employer 1 | Accenture | Tech Support Associate | 17 sep 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if the website is not loading, there could be a variety of causes. There are some quick fixes that will solve most problems:

Unblock the Blocked Websites.

We need to change DNS server address on Windows 7,8.1, & 10.

Resetting the browser. Try loading the site in a different browser.

Temporarily disabling antivirus program.

Disable and Enable Network Adapter.

Resetting the modem and router.

Scanning for Malware.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Experience with Hardware and Software issues.
3 yrs experience in tech support 1.3 yr of voice and 1 yr of back office.

Ability to Analyze, Research and manage quality of work with respect to time.

Good communication (Written & oral), Interpersonal, Organizational and Presentation skills.

Ability to work independently and efficiently to meet deadlines

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |