Subject: Tech Support Candidate - Manish Bhardwaj
From: Manish Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 04:04:52 -0500

| | Tech Support Test

Name | Manish Bhardwaj
E-mail | [email-masked]
Phone Number | (011) 8287134858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Assistant Manager | Dec 2019 | 65000
Previous Employer 1 | EXL | Sr Analyst | Nov 2014 | 45000
Previous Employer 2 | HSBC | Associate | Feb 2010 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | There could be a problem with browser or internet. First, We need to check the internet connectivity and then, we could try other browser as well. We can also try to delete cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings :
Click on the Bluetooth option and turn it on.
Make it visible to all devices if required.
A list of available devices would occur, If Bluetooth speaker is in the list then click on Connect with phone.
Otherwise, press the bluetooth button on speaker to make it discoverable and then connect it to the phone.

What according to you makes you a good candidate for customer service or technical support job?

I should have better understanding of the products/service being supported by our company.
I should always answer politely and in a friendly way.
I should be ready to support my team members.
I should be a go-getter and quite confident.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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