Subject: Tech Support Candidate - Sandeep Chaudhary
From: Sandeep Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 03:59:13 -0500

| | Tech Support Test

Name | Sandeep Chaudhary
E-mail | [email-masked]
Phone Number | (91) 7007757222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ad teams and Skype

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DCM INFOTECH LTD | Sr technical support | Till now | 18000
Previous Employer 1 | Infocare digital system Pvt Ltd | Field support engineer | 17/APR/2021 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection, then fix your connection. If connection is working check your wifi or LAN driver is working or not, if working. So please check your system browser cache and restart browser then tried now working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe notification options then select bluetooth options press 5 sec then Open bluetooth settings then search new connection and found your speaker device click and connect the device now working.
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of costomer handling and also very good knowledge of technical. I have good skills works under pressure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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