Subject: Tech Support Candidate - Ashwani Kumar
From: Ashwani Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 02:04:43 -0500

| | Tech Support Test

Name | Ashwani Kumar
E-mail | [email-masked]
Phone Number | (91) 8860028268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Makaan.com | Sr. Executive | 1 June 2017 | 5.5LPA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check for browser compatibility, then will delete cookies and caches and will try for restarting computer also will try in other browser , also will check for scrip is running proper.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | will turn on the bluetooth of device and phone, will search device name on phone , will connect and pair with device and its done.
What according to you makes you a good candidate for customer service or technical support job? | The one who can understand the customer pain point and his requirement and accordingly who can provide the resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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