Subject: Tech Support Candidate - Prashant Yadav
From: Prashant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 01:53:58 -0500

| | Tech Support Test

Name | Prashant Yadav
E-mail | [email-masked]
Phone Number | (91) 9958598862
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Website toolbox pvt ltd | Sr. customer support representative | serving notice period | 38000
Previous Employer 1 | Pine labs india pvt ltd | Technical support engineer | 06/05/2019 | 30000
Previous Employer 2 | Globallogic technologies pvt ltd | Analyst | 08/01/2018 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I'll check my internet connection
2. If internet connection is not working, I'll troubleshoot the internet connection using windows troubleshooter, if the issue is resolved, then I'll proceed further or else do as the troubleshooter will suggest.
3. If the internet connection is working fine, I'll try to open the website on a different browser, if it opens, it will mean that there is some issue with the Internet browser I previously tried to open the website.
4. If it doesn't open on a different browser, I'll clear the cache and cookies of the browser and try again.
5. If it still doesn't open, then perhaps I'll need to re-install the browser as it might be that some core files of the browser may be corrupted.
6. Re-installing the browser should make the website open on that browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker, that should turn on the Bluetooth pairing on the speaker, if it doesn't manually switch on the Bluetooth pairing on the speaker.
2. Turn on the Bluetooth connection on the mobile and make it discoverable if it isn't already so the speaker can detect it.
3. Accept pairing request from Bluetooth speaker.
4. Once the pairing request is accepted, the Bluetooth speaker should be connected with the mobile phone via the Bluetooth connection

What according to you makes you a good candidate for customer service or technical support job?

1. My listening skills.
2. My communication skills.
3. My customer service skills.
4. My problem solving skills.
5. My analytical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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