Subject: Tech Support Candidate - Vinay Singh
From: Vinay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 01:30:17 -0500

| | Tech Support Test

Name | Vinay Singh
E-mail | [email-masked]
Phone Number | (+91) 7906102916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Aws besic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ccs computers pvt ltd | CSE | 30/JUNE/2018 | 11000
Previous Employer 1 | HCL SERVICES LTD | helpdesk support | Na | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will what is the error, than I will check with other URL, if other url are working then I will check with different browser, if also other url are not opening then I will check my internet connection. If all connections and all sites are working only particular site is not Woking then it will be problem from server end. I also check ping command and ns lookup command.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will power on speaker and turn on my mobile Wi-Fi, I will search Bluetooth to pair, then I will connect available Bluetooth speaker name and it will ask to enter a code in my phone I will enter the code and it will connect.
What according to you makes you a good candidate for customer service or technical support job? | According to my qualification and my experience I meet all the requirements you need, and here I can accelerate my skills for the organization growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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