Subject: Tech Support Candidate - Mounika vegi Mounika
From: Mounika vegi Mounika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Feb 2021 00:21:51 -0500

| | Tech Support Test

Name | Mounika vegi Mounika
E-mail | [email-masked]
Phone Number | (91) 6303301593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nodia
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Global Logic | Associate Analyst | 07-31-2018 | 11,100
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially check whether there is proper internet connection or not.
If no internet connection then go to settings and make sure wi-fi is on.And then go to www.ndtv.com.If website is running then its fine if not then go with error.check the error in different ways.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings in mobile phone.
Search for Bluetooth.
Make sure Bluetooth should on which means turn on.
Then search for available devices.
Coming to Bluetooth speaker , make sure Bluetooth on.
Then go to mobile phone , check for available devices.Then speaker device could be found.
Then pair up with that device.
And then finally result is like connected.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Patience.
Knowledge on current affairs.
Problem solving skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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