Subject: Tech Support Candidate - ankit gusain
From: ankit gusain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 23:46:58 -0500

| | Tech Support Test

Name | ankit gusain
E-mail | [email-masked]
Phone Number | (91) 9999473986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | khoda
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Astra microwave product limited | Engineer | | 16000
Previous Employer 1 | Dishtv India Limmited | Engineer | | 16000
Previous Employer 2 | Playbox technology pvt limited | Engineer | | 18000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. restart device
2. make sure that internet connections work.
3. Check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. From the Home screen, tap the Menu key  > Settings > Bluetooth.
2.Tap the Bluetooth switch to turn it on.
3. Wait for the device to show on the list which you want to connect.
4. Tap on device , and its connected.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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