Subject: Tech Support Candidate - Manuraj Bhardwaj
From: Manuraj Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 23:00:11 -0500

| | Tech Support Test

Name | Manuraj Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 9530172283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur but can relocate if selects in your company
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP
Ticketing tools and monitoring tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concord Technology | service desk engineer | 31st jan 2021 | 23950
Previous Employer 1 | Heweletts and Packardsw enterprises pvt.ltd | Resident Engineer | 22nd august 2019 | 12000
Previous Employer 2 | Trimax india pvt.ltd. | Field engineer | June 2016 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i am seeing an error to open a website then first we check the internet connection make sure that my system is properly conncted with the internet and then find out cookies of the browser and clear them if there is some security issue then proceed it with the permission of the security clearance. There is one more condition if we are using a domain system then we can add the url into the proxy details of the website in to this perticular domain system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step open your bluetooth of your mobile phone and then power on the blutooth speaker then select the bluetooth mode in the speaker and scan your bluetooth section in your mobile and select your speaker after the selection you get your speaker conncted with the phone.
What according to you makes you a good candidate for customer service or technical support job? | According to me for become a good candidate for the customer support and the technical support you have to understand the problem which is facing by the customer and regret him to know about the inconvenience which is facing by him and make him happy with the resolving of the problem and if you and your team is taking some time to give the result then make sure him abot that me and my team is trying to find out the root cause of the problem and will provide you a permanent solution for the future reference.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |