Subject: Tech Support Candidate - Ajay Rampravesh Vishwakarma Ajay
From: Ajay Rampravesh Vishwakarma Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 22:49:14 -0500

| | Tech Support Test

Name | Ajay Rampravesh Vishwakarma Ajay
E-mail | [email-masked]
Phone Number | (+91) 9702797738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Access control and RFID

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat jr edtech PVT LTD | Technical Trainer | 29/01/2021 | 75 k
Previous Employer 1 | Bhabha atomic research centre | Technical consultant | 04/12/2019 | 30 k
Previous Employer 2 | Forbes technosys LTD | Service engineer | 30/08/17 | 12 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check the internet connectivity via ping after that we can also check the DNS setting

Check the web address (URL) in the address bar to make sure you're going to the right webpage. If you are, try to open the same webpage on another computer connected to the same network.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Open the Settings app after that Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled and later Select Bluetooth to view the options.Select Pair new device to place the Bluetooth device in pairing mode and will bluetooth will connect successfully via above steps
What according to you makes you a good candidate for customer service or technical support job? | According to me The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.they have also make sure that customer queries will resolve into given TAT and also we have to focus on customer satisfaction, candidate are passionate about their job and have skills to grasp new technical skils
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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