Subject: Tech Support Candidate - SAGAR KUMAR
From: SAGAR KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 22:11:25 -0500

| | Tech Support Test

Name | SAGAR KUMAR
E-mail | [email-masked]
Phone Number | (110091) 8285831332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MS OFFICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GINGER WEBS PVT LTD | TECHNICAL SUPPORT EXICUTIVE | 14/DEC/2020 | 20,000
Previous Employer 1 | REBBI SOLUTIONS | SERVER ADMINISTRATOR | 12/AUG/2019 | 18,000
Previous Employer 2 | MILLENIUM AUTOMATION PVT LTD | DESKTOP SUPPORT ENGINEER | 10/JUNE/2018 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1-restart my device. many basic problems can be solved simply by restarting your device

STEP 2 Make sure the internet connection works properly or not

STEP-3 my third step is I will check that if the website is down for everybody or just me. if the site i, am trying to access is down for everyone, or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP-1 First I will open my mobile Bluetooth
STEP-2 I will search the Bluetooth speaker in my handset.
Step3-When my Bluetooth speaker appears in my search list, after that, I will easily connect it by clicking on it

What according to you makes you a good candidate for customer service or technical support job? | according to me Candidate always available ready to solve the client query
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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