Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 21:27:19 -0500

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 7992343028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jungpura, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ABV Encrypted Solution Private Limited | Technical Support Engineer | Still Working | 15000
Previous Employer 1 | Everest Infra Energy | Site Engineer | Feb, 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would try to open it in a new browser first of all. Then I would search for the issues in previous browser, maybe I would try advanced option and try to open that site. Even if it doesn't open then I would look for the error code and find out the solutions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power On the Speaker and select bluetooth mode.
Enable bluetooth option in phone.
Search the bluetooth name and click on Pair, accept the pair code and finally it gets connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me I am a smart worker rather than hard worker. I try to find out the solutions as fast I can. Smart work impresses the customers as well. I am very capable of providing technical support. Even if I don't know the solution I try to find it out using Google.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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