Subject: Tech Support Candidate - ARVIND KUSAVAHA
From: ARVIND KUSAVAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 21:07:17 -0500

| | Tech Support Test

Name | ARVIND KUSAVAHA
E-mail | [email-masked]
Phone Number | (91) 7467949612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GUJARAT SURAT
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
MS OFFICE, DATA RECOVERY

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | IT SUPPORT ENGINEER | 29 JAN 2021 | 15000
Previous Employer 1 | Silver Touch Technologies Ltd. | IT SUPPORT ENG. | 01 JAN 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Which error? (Internet, update browser)
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, you turn on your mobile's Bluetooth, then later turn on the Bluetooth speaker of Bluetooth. Then find your mobile Bluetooth device then you will see the name of the Bluetooth speaker. and then pair (connect) your device.
What according to you makes you a good candidate for customer service or technical support job? | ............................
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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