Subject: Tech Support Candidate - Manish Sabnani
From: Manish Sabnani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 13:22:23 -0500

| | Tech Support Test

Name | Manish Sabnani
E-mail | [email-masked]
Phone Number | (+91) 7737379258
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lajpat Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TECHNICAL SUPPORT EXECUTIVR | 05-02-2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check what error code it is. Then if its network or browser related issue like error 400 which gives bad request , i would go ahead and clear the cookies of the browser and restart it. Moreover if it says site cant be reached the its most likely a dns probe finished nxdomain error which essentially means that the dns was not able to resolve the name and address of the domain for which i would change the dns of my network manually from the adapter setting in the networks in the windows where as in the Mac Os i will change it from the System preferences>networks.

And for cant reach the website or cant connect to the internet will check the router for the connectivity, will try to restart it once still if there is an issue with the internet will open the admin page of the router by checking the default gateway and then checking the WAN connection information to get the status of the line and connectivity if its connected through a broadband or line using a router as an interconnector.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the bluetootoh on of the mobile device and then turn speaker on . Search for the bluetooth devices in the mobile . Search for the bluetooth speaker in the devices and click on it to pair with it.

*Make sure the bluetooth is properly charged and is not connected to a device already.

What according to you makes you a good candidate for customer service or technical support job? | I am a tech savvy but thats not the only thing which makes me eligible for it. It is the urge to get into the details of an issue and solve it. This approach rather a part of my demeanour makes me prospective for this job as it is more about solving the tech issues. I enjoy diving deep into the tech issues and love to solve them. Moreover i dont mind putting long hours into work whilst solving issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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