Subject: Tech Support Candidate - Suraj Barhath
From: Suraj Barhath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 12:29:16 -0500

| | Tech Support Test

Name | Suraj Barhath
E-mail | [email-masked]
Phone Number | (+91) 8003624634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kota ,rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio
CCTV,SECURITY AUTOMATION,FIRE ALARM ,MS OFFICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Svnt infotech pvt ltd | Sr technical & Sales Executive | Currently working | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These basis step i will take ;

1) check the internet connectivity of the computer where i tried to open this website .

2) Verify through our webhost server administrater that this Computer IP May be blocked or not  for internet connectivity.

3) This website i tried to open on my other parallel system if its work or something issue on that website also .or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These step I will take

1) On the Bluetooth of the phone

2)Power ON the Bluetooth speaker

3) Search or scan the Speaker name on that phone and connect with that name of that speaker on mention over the manual .

What according to you makes you a good candidate for customer service or technical support job? | My explanation and convenience power along with my great communication skill make me more advance and good candidate for customer and technical support profile .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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