Subject: Tech Support Candidate - Siddharth Shukla
From: Siddharth Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 12:10:17 -0500

| | Tech Support Test

Name | Siddharth Shukla
E-mail | [email-masked]
Phone Number | (91) 8527558345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | One97 communication | Operation executive | | 25000
Previous Employer 1 | Jaro education | IT executive | 31/12/2017 | 22000
Previous Employer 2 | NIIT faridabad | Technical associate | 1/052017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i get that error in that case i will first check the internet connection in my laptop/desktop. if it showing it is connected i will ping 8.8.8.8 from ping command it will show the connection from google if it is not showing request time out. i will go to the browser and check setting in internet explorer and unclick the proxy setting. All doing this can help me to sort out the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The step are following

1. Switch on the speaker
2. Switch on its Bluetooth button
3. Switch on Bluetooth in my phone
4. Search Speaker's Bluetooth in my phone
5. Click on speaker's Bluetooth
6. Click on connect
7. If it is showing paired in my mobile. Will play the song to verify

What according to you makes you a good candidate for customer service or technical support job?

I have following qualities

1. I am a good communicator.
2. I can give valuable advice to my customers
3. I will make them comfortable to talk to me
4. I have a good listening skills
5  I have a good technical background as well

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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