Subject: Tech Support Candidate - Puneet anand
From: Puneet anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 11:33:28 -0500

| | Tech Support Test

Name | Puneet anand
E-mail | [email-masked]
Phone Number | (83779) 13661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Senior Analyst | 5th Jan, 2021 | 30,000
Previous Employer 1 | Concentrix | Senior Tech Support | June 2019 | 34,000
Previous Employer 2 | NTT DATA SYSTEMS | Service Desk Senior Analyst | Aug 2017 | 38,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). Ensure popup blocker is not enabled.
2). Computer clock is set up correctly.
3). Ensure wifi or ISP connectivity is working correctly.
4). Work offline is not selected from web browser.
5).Try to perform Clear Cache and cookies.
6). Ensure browser is upto date.
7). Ensure https:// is entered in the address bar.
8). Ensure no proxy is clicked under Network Settings.
9). Ensure windows is up to date.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Ensure Bluetooth is turned on.
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Finally, when your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Ability to understand customer issue and find the resolution which is most appropriate as per their concern.
Exceed Customer expectation and ensure no false promise/commitment is delivered over the live channel.
Problem solving ability.
Good team player.
Ensuring all proper KB articles are followed to follow proper call drivers.
Try to meet SLA as per client guidelines.
Follow correct SOP.
Try not to overpitch/provide incorrect resolution for CSAT.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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