Subject: Tech Support Candidate - Rajan Choubey
From: Rajan Choubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 11:03:09 -0500

| | Tech Support Test

Name | Rajan Choubey
E-mail | [email-masked]
Phone Number | (802212) 9073531008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Korba, Chhattisgadh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IL&FS Engineering and Construction Company Ltd. | Officer | 24.12.2018 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly I will look after other web sites if they are working properly then I have to check Firewall rules, maybe there is a problem with Firewall rules or maybe problem with the anti-virus. If the website is not blocking by them, then there is a issue with the server of the website.

Secondly, if other websites are also not working then I have to check my internet connections. Surely I will take a ping test, then check my Wi-Fi configuration if connected with the Wi-Fi router, if connected with a lan I have to check IP configuration and rj45 switches.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth device and my phone's Bluetooth.
Scan and select the device.
Pair the device with your phone.
Enjoy music.

What according to you makes you a good candidate for customer service or technical support job?

Fast understanding and problem solving skills.
Knowledge of IT Policies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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