Subject: Tech Support Candidate - L Varun Iyer
From: L Varun Iyer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 10:31:03 -0500

| | Tech Support Test

Name | L Varun Iyer
E-mail | [email-masked]
Phone Number | (+91) 9654238428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini India LMT | Senior Analyst | 19 april 2021 | 35000
Previous Employer 1 | Concentrix | Support engineer | 2 sept 2019 | 24500
Previous Employer 2 | Wipro | Technical support Assocuate | 15 August | 14500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close the browser and reopen
2 . Delete history and cookies/ cache
3. Reset browser
4. Try to open it on different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth on mobile device
2. Turn on visiblity
3. Pair the speakers

What according to you makes you a good candidate for customer service or technical support job?

I can empathise the with the customer and support the person and resilve the issue quickly . Try to assure the customer so that he / she can allow us to work on the device to fix the issue .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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