Subject: Tech Support Candidate - ROHIT PANDEY
From: ROHIT PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 10:27:55 -0500

| | Tech Support Test

Name | ROHIT PANDEY
E-mail | [email-masked]
Phone Number | (+91) 9639404782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AWM | Regional IT manager | 8/2/2021 | 25000
Previous Employer 1 | Geovertices innovation LLP | Jr project coordinator | 30/11/2019 | 20000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1First I will check internet connection.
2 Check cables, routers and modems.
3 Check LAN setting.
4 Use proxy server for LAN.
5 Clear the browser cache.
6 Clear browsing data, if data is not for future use.
7 Restart the router.
8 If after using all the above steps than I will contact to internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open Bluetooth in mobile phone.
2 Pair new device.
3 Tap the name of the bluetooth speaker you want to pair with your device.
4 When your phone and the bluetooth speaker are connected, the device shows as connected.

What according to you makes you a good candidate for customer service or technical support job?

1Soft spoken
2 Good listener.
3 Problem solver.
4 Helpful
5 Maintaining professional relationship with customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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