Subject: Tech Support Candidate - Pranjali Bhargava
From: Pranjali Bhargava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 10:25:19 -0500

| | Tech Support Test

Name | Pranjali Bhargava
E-mail | [email-masked]
Phone Number | (+91) 8744974551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Ganesh Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Applications Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Senior Associate | NA | 25,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will close the browser and try to open again
2. I will clear my browser's cache and cookies to try again
3. I will try on some other browser
4. I will contact it's support center

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth setting on mobile
2. Open the Bluetooth connection from the speaker
3. In mobile, search for the devices
4. Select your speaker name from the list of devices
5. Pair the keys
6. Mobile will now be connected to speaker

What according to you makes you a good candidate for customer service or technical support job? | I have 4 years and 7 months of experience working in Application Production Support. I am aware of the ITIL processes to follow when dealing with an incident. Additionally, I have had a good exposure in client handling which makes me an ideal candidate for the given position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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