Subject: Tech Support Candidate - Himanshu Upreti
From: Himanshu Upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 09:51:36 -0500

| | Tech Support Test

Name | Himanshu Upreti
E-mail | [email-masked]
Phone Number | (91) 9720780398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttarakhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | Notapplied | 21kctc
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection if that is okay then I will check if I have done some error while writing the web address if that is okay might clear the cookies and cache or change a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the bluetooth on both devices
2.search the bluetooth device by name
3.once got the name their hit connect
4.once connected prompt will come "your bluetooth device has been connected successfully"

What according to you makes you a good candidate for customer service or technical support job? | The one reason is I keep myself at customers place and want my resolution as soon as possible so I will expect same from other side to provide me a resolution for my issues. That is how I go with it and might be some time I am not able to fix it so I will make sure that it is fixed and will take the follow-up on the case with customer as well as with the higher level team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |