Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 09:25:07 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (91) 9693272174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | MapGen technologies Pvt ltd | Technical support executive | 15. Dec 2020 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First figure out where the problem is.
2. I'll Check the internet connection.
3. I'll Check is another website are opening or not.
3. I'll Check blocked website list in browser.
4. I'll try to open in another browser.
5. I'll check internet and network tools properly installed or not.
After resolving all this steps hope the issue will resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I'll on Bluetooth both mobile phone and speaker.
2. Search Bluetooth device in mobile and pair the device and make final connection.

What according to you makes you a good candidate for customer service or technical support job? | Should have good knowledge to communicate with clients, should be able to finish the work on time, should have good technical knowledge in their technical field etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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