Subject: Tech Support Candidate - Ashwani Srivastava
From: Ashwani Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 09:05:01 -0500

| | Tech Support Test

Name | Ashwani Srivastava
E-mail | [email-masked]
Phone Number | (201309) 8375932423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida-63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Just Dial ltd | Sale Executive | 7 July 2020 | 18500/-
Previous Employer 1 | Micro Moulds Engineering Ltd | Supervisor | 10 Nov. 2019 | 12000/-
Previous Employer 2 | Bajaj Hindustan Sugar Ltd | Asstt. Engineer | 5 July 2019 | 20000/-

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In case the website www.ndtv.com is not loaded please change configuration of DNS Server using following steps:-
- click on start menu button then after on control panel.
- click on Network and internet icon.
- click on change adapter setting.
- Right click on wi-fi network you are connected to click the properties.
- Select internet protocol version 4 or 6.
- click properties.
- write down any existing DNS Server entries for future reference.
- click using the following DNS Server address.
replace those addresses with DNS addresses.
for IPv4 = 1.1.1.1 to 1.0.0.1
for IPv6 = 2606:4700:4700::11001 to 2606:4700:4700::2100
-click ok
- click close.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- First Step Turn on your Bluetooth speaker put it in pairing mode.
- Second Step Swipe down from the top with two fingers on your Android device. This displays the Quick Access menu. Swiping down with one finger displays the top five quick access options. Swiping down again, or swiping down with two fingers displays the full list of Quick Access icons.
- Third step Tap and Hold the Bluetooth icon. The Bluetooth icon resembles a jagged capital "B" with a bracket behind it. This displays the Bluetooth settings.
If you don't see the Bluetooth icon in the Quick Access menu, swipe left on the icons to display another page of icons.
You can also access the Bluetooth Settings by opening Settings, and then tapping Connection or Wireless and Network depending on the model of your smartphone or tablet. Then tap Bluetooth. If you don't see "Connection" or "Network" settings in the main settings menu, tap More Settings.
- Fourth Step Tap + Pair new device. It's at the top of the Bluetooth menu. This automatically scans for Bluetooth devices.
On Mobile phone, skip to the next step.
If you don't see the Bluetooth speaker in the list of devices, tap Refresh (Scan on mobile phone) to scan again. Make sure your speaker is still in pairing mode.
- Last Step Tap the name of your Bluetooth speaker in the Bluetooth Settings menu. When your Android smartphone or tablet discovers your Bluetooth speaker, it will appear below the list of "Available devices". Tap it as soon as you see it appear in the list.
This pairs your Android smartphone or tablet with the Bluetooth speaker. You can now use your Bluetooth speaker to play audio and media from your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Listed below are 15 qualities that will make you perfect for a job in customer service. Do you have these qualities? Superior communication skills. If you aren’t a good communicator, then customer service may not be the field for you.
- Superior communication skill
- Self control
- A good work ethic
- Patience
- The ability to be relatable
- Caring
- Compassionate
- Willing to help when needed
- Experience in dealing with the public
- Knowledge of the product
- Phone skills
- work well with other
- Okay with being managed
- Willing to go the extra mile to please customer
- Customer appreciation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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