Subject: Tech Support Candidate - Ankur Pathania
From: Ankur Pathania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 08:43:24 -0500

| | Tech Support Test

Name | Ankur Pathania
E-mail | [email-masked]
Phone Number | (91) 9899864609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kohler | Senior cordinator | Feb 2020 | 40000
Previous Employer 1 | Convergys | Senior associate | Oct 2014 | 24000
Previous Employer 2 | Wipro | Associate | Aug 2011 | 14000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we wil check the spelling of the website.If that is correct then will check the internet connectivity.If we have the internet connectivity also then will check the proxy settings if they are blocking it to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth on your mobile phone as well as on Bluetooth speaker.
2.On the mobile phone search for the name of the Bluetooth speaker.
3.When you see the name of the speaker click on it and in 2-3 seconds the apeaker will be connected with phone.

What according to you makes you a good candidate for customer service or technical support job? | I have experience of 9-10 years in technical and customer service.I have worked in techinal process and in customer support also.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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