Subject: Tech Support Candidate - Yaman Sharma
From: Yaman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 07:55:33 -0500

| | Tech Support Test

Name | Yaman Sharma
E-mail | [email-masked]
Phone Number | (91) 8954152085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra (up)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ragunandan capy Pvt Ltd | Sr IT executive | Till | 19000
Previous Employer 1 | Shivhare garments | IT executive | 30octobe19 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection connectivity should pe proper
I will check other website if website will open properly.
I  will check on other browsers
If website will work on other browser
Then I will clear my history and cookies of existing browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open both device bluetooth
2 go in phone settings then select bluetooth option
Then click on bluetooth option
3 search bluetooth device by phone search option
After search bluetooth device name will show on phone screen
Then select and pair
Bluetooth will connect

What according to you makes you a good candidate for customer service or technical support job?

1.good listener
2. Calm and polite
3.self discipline
4.ability to take responsibility of task and perform on priority
5  dedication and commitment to problem resolution.
6. Willingness to share knowledge with team members
.7.ability to think logically and creatively
8. Ability to handle new situations and pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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