Subject: Tech Support Candidate - Pushkar Singh
From: Pushkar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 06:54:35 -0500

| | Tech Support Test

Name | Pushkar Singh
E-mail | [email-masked]
Phone Number | (87005) 65464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Audio &Vidual, CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | [24/7].ai | Executive | 8th Feb 2021 | 19-23K
Previous Employer 1 | PAN Intellecom Limited | Site Engineer | 30th Aug 2018 | 15.2 K
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my internet connection by opening any other website or google.co.in. If google home page opens then it means that the site www.ndtv.com is slow or having some issues that time. I'll try to reopen the website on other system in order to cross check if the issue is only with my system. If it opens on other system, it means there is internet connectivity issue on my system and will try to check the connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth device.
2. Turn on Bluetooth on phone.
3. Search for the device.
4. Tap on the device name in order to connect it to the phone.
5. If the connection is successful, I'll be able to see 'Connected'

What according to you makes you a good candidate for customer service or technical support job? | To be a good customer or technical support representative one needs to be patient and proactive so that he/she can troubleshoot the issue or help the customer by understanding the issue and advice customer what he/she can do to avoid it and what they can do so that customer don't have to contact us back. I have desired skills as well as experience for this job so in my opinion I'll be the perfect candidate for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |