Subject: Tech Support Candidate - Vishal Singh
From: Vishal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 06:30:47 -0500

| | Tech Support Test

Name | Vishal Singh
E-mail | [email-masked]
Phone Number | (+91) 7838790827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
MS Office, Sales

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brick2wall Technology pvt. ltd. | Asst. Sales Manager | 10 March | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Laptop is running internet or not.
I entered the site name correctly.
Site Server may be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker and mobile Bluetooth.
Long press the bluetooth speaker push button.
Scan through phone's bluetooth device.
After scanning you will see the name of the Bluetooth speaker, click on that name and pair it.
After this the bluetooth speaker will be connected to your phone bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I have a good experience of customer service and technical support. I am skilled in both. The customer is made to sell the product by giving all the information related to the product and providing a good price. Also my technical backround.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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