Subject: Tech Support Candidate - Kunal Singh
From: Kunal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 06:08:37 -0500

| | Tech Support Test

Name | Kunal Singh
E-mail | [email-masked]
Phone Number | (+91) 8817116798(
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Modem

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Customer support | 30 nov 2019 | 17000
Previous Employer 2 | Allsec technology | Cce | 26 may 2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening the websitr if we get an error so first we need to check internet connection and then we can clear the cache and cookies in browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors and if still it won't work then we need to change the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to on the bluetooth in our phone from setting option in menu as well as in speeaker. Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth. When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.
What according to you makes you a good candidate for customer service or technical support job? | I have to be passionate about my work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner. I shoud be available to answer of customers queries so i should be communicate well and polite. These are the things i think a good candidate should have
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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