Subject: Tech Support Candidate - Arun Singh Jadaun
From: Arun Singh Jadaun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 05:20:31 -0500

| | Tech Support Test

Name | Arun Singh Jadaun
E-mail | [email-masked]
Phone Number | (91) 9999799933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 34, noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Cloud hosting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sagenext infotech Pvt llc | Noida sec 4 | sept 2019 | 50000
Previous Employer 1 | Dell International | Gurugram sec 44 | sept 2017 | 37000
Previous Employer 2 | IGT | Kapasheda border | Sept 2014 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, we will make sure internet is connected or not than, we will try to open some other sites as well it will give us a clear picture whether it's an issue with a particular site or internet. If still issue persist than we will ping the site and ip to make sure that we have proper connection. Than we will reboot the router or modem and if still the situation is there we need to contact the ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the bluetooth device
Make sure that device is in pairing mode.
Open your mobile and go to setting.
In setting look for the bluetooth option
Search for available devices.
Select the desired device, allow the permission required.
Bluetooth is connected now.

What according to you makes you a good candidate for customer service or technical support job? | I have a good amount of experience in dealing with clients and have lead a team which was taking care of esclation. I have understanding of people behaviour and have expertise in handling and expressing my views over the subject while building relation with them as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |