Subject: Tech Support Candidate - Dildar Husain
From: Dildar Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 05:12:01 -0500

| | Tech Support Test

Name | Dildar Husain
E-mail | [email-masked]
Phone Number | (+91) 9721051299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near by New Delhi Railway station
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qdigi | IT Engineer | 22th Feb 2021 | 18500
Previous Employer 1 | Progressive infotech | Desktop Support Engineer | 10th July 2020 | 12370
Previous Employer 2 | IDC technologies | Desktop Support Engineer L2 | 31th March 2019 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Depends upon which type of error. And locally we have a proper connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on both device's Bluetooth.
2. Search BT device name in your mobile.
3. Click on the name of BT device.
4. Check and connect.

What according to you makes you a good candidate for customer service or technical support job? | Communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |