Subject: Tech Support Candidate - Navneet kumar
From: Navneet kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 05:00:58 -0500

| | Tech Support Test

Name | Navneet kumar
E-mail | [email-masked]
Phone Number | (91) 7533002838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
o365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DCDC | | |
Previous Employer 1 | Elentec | | |
Previous Employer 2 | ITG Telematics | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check my internet connection that I am connected to the internet or not. Then I will clear cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn on Bluetooth on your phone.
3. Search nearby devices.
4. Choose the device name from the list.
5. Click to pair.

What according to you makes you a good candidate for customer service or technical support job? | I am having experience in interacting with desktop users and good problem-solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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