Subject: Tech Support Candidate - Tarun Upreti
From: Tarun Upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 04:52:51 -0500

| | Tech Support Test

Name | Tarun Upreti
E-mail | [email-masked]
Phone Number | (91) 9873221647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector -73
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eximious | Ast. Manager | |
Previous Employer 1 | TGE Gas Eng | Sr. IT Support | Apr. 2014 |
Previous Employer 2 | Microland | Desktop Support | Mar 2010 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At First I will check the error code or the status of internet or WiFi either it is connect or not then I will trouble shoot according to error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the blue tooth option in mobile set the setting for discoverable option now turn on Bluetooth speaker then pair it with speaker once it would paired, it is good to go
What according to you makes you a good candidate for customer service or technical support job? | I am technically sound huge experience in IT and sales good problems solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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