Subject: Tech Support Candidate - Ashmita Agrawal Ashmita
From: Ashmita Agrawal Ashmita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 04:44:02 -0500

| | Tech Support Test

Name | Ashmita Agrawal Ashmita
E-mail | [email-masked]
Phone Number | (+91) 9899955806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Support Executive | Na | 30k
Previous Employer 1 | Accenture | Business Analyst | 03 July 2019 | 32k
Previous Employer 2 | Tcs | System Engineer | 30 may 2018 | 30k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the url again.
2. Clear cookies and cache from the system
3. Check if there is any particular website blockage.
4. Try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth settings both in device and speaker
Pair them
Connected

What according to you makes you a good candidate for customer service or technical support job?

Active listening and Reading
Patience
Empathetic behaviour
Customer satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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