Subject: Tech Support Candidate - Diksha Shukla
From: Diksha Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 04:19:12 -0500

| | Tech Support Test

Name | Diksha Shukla
E-mail | [email-masked]
Phone Number | (91) 8318555792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sect 51
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Mobile phone

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Technical support engineer | March 2020 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.please refresh the page
2.make sure java script is enabled or not if not then enable.
3.make sure cookies and cache are cleared.
4.restart your web browser.
5.make sure your browser is up to date.
6.try different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first turn on the bluetooth if it is off.
2.confirmed that devices are paired or not.
3.if  it is not connecting restart your device.
4.after restarting the phone reconnect the device with the phone's bluetooth.
5.if not connecting clicklink the forget devices you will get this option in setting. Then reconnect

What according to you makes you a good candidate for customer service or technical support job?

I have 1.4 years of experience as a technical support engineer. I have sealed with thousands of customer's in month.
And I have good understanding of customer's query and I am very  patience ful .I am very empathetic for customer's issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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