Subject: Tech Support Candidate - Rajat Jain
From: Rajat Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:59:31 -0500

| | Tech Support Test

Name | Rajat Jain
E-mail | [email-masked]
Phone Number | (+91) 7007612605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 73, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | iEnergizer | Customer service specialist | April 20th | 33k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps should be taken in logical order if we get an error while loading a website:

1) Firstly check the URL to confirm if the website address is correct or not.

2) Check your internet connection to see if there is any network outage or failure.

3) Go to your browser settings, clear cache & cookies and then restart the browser.

4) Open Network settings and run network diagnostics.

5) If none of the above steps work, try to run the website on a different browser or from a different device as this may be the error from the NDTV's server side itself.

6) Alternatively you can check other paths to the website by running the command "tracert www.ndtv.com" in the console.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect to a Bluetooth speaker from your phone:
1) Turn on Bluetooth on your phone and turn on the speaker.
2) Open Bluetooth settings on mobile and search for available devices.
3) Select your speaker name from the list of the devices and start pairing.
4) Once done the speaker should be connected.

What according to you makes you a good candidate for customer service or technical support job?

Any customer service or support job requires a candidate that can understand the issue and can offer a timely resolution in a proper manner.
I believe I will be a good fit for this job because I have a good experience in Customer service area.
In particular I have the following skills:

1) Good typing and speaking skills along with a quick response time to the customer.
2) Sound knowledge of various technologies, internet, how to troubleshoot in different scenarios.
3) Excellent record in my previous organization as I always used to stand out with best employees.
4) Strong logical skills and a very quick learner so there's always room for learning new things.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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