Subject: Tech Support Candidate - Pothireddy Bhavya
From: Pothireddy Bhavya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:36:48 -0500

| | Tech Support Test

Name | Pothireddy Bhavya
E-mail | [email-masked]
Phone Number | (91) 9848379536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Goldman Sachs | IT Admin | March 16 2021 | 31162
Previous Employer 1 | HCL | Analyst | Feb 29 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the user contacted in and saying that trying to open www.ndtv.com on her browser but receiving an error that unable to launch or site can't be reached.

Troubleshooting to be performed:

-Try with clearing the cache
-Try with resetting of browser
-Close and relaunch the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

+check with settings : Bluetooth: Add a device or speaker
+Turn ON the location before adding a device as its a mandatory notification

What according to you makes you a good candidate for customer service or technical support job? | Because I have that capability of troubleshooting the issue with in time and in a polite manner to client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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