Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:30:33 -0500

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (91) 9503055584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DNEG | Tech Support | 1 Months notice | 6 LPA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connection
2.Check proxy settings
3.Reset Internet Connection
4.Check reachability of site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on BT speakers
2.Turn on Bluetooth option in phone
3.Find the BT speakers in the device menu
4.Click on the name of the device to pair it
5.Once paired, your BT speakers is connected to your mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I have worked in a technical environment with customer centric approach, my skills might prove valuable for the organization
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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