Subject: Tech Support Candidate - CIBIN THATTIL
From: CIBIN THATTIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:20:27 -0500

| | Tech Support Test

Name | CIBIN THATTIL
E-mail | [email-masked]
Phone Number | (+91) 9544557558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kerala thrissur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | IT CONSULTANT | |
Previous Employer 1 | ACCEL FRONTLINE | IT ADMINISTRATOR | |
Previous Employer 2 | ARUM SOFT | SOFTWARE SUPPORT | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we checking the internet connectivity of the system. Then we check the proxy related issues. Still issue is remaining we can check website related issues. After this activities we can conclude the problem what we are facing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker
2. Turn on the Bluetooth in phone
3. Search Bluetooth speaker device name in  phone
4. Select the device name it will automatically connected with that particular phone

What according to you makes you a good candidate for customer service or technical support job?

1. timing
2. Accuracy
3. Sincerity
4. Loyalty
5. Technical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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