Subject: Tech Support Candidate - Pankaj Dhungana
From: Pankaj Dhungana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Feb 2021 03:03:25 -0500

| | Tech Support Test

Name | Pankaj Dhungana
E-mail | [email-masked]
Phone Number | (91) 7005779099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasant Kunj, Kishangarh Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I would check if I am connected to the internet or not .Still if get the error message ,I would close the browser and try a different browser. If the process still doesn't work ,I will go and check whether some plugins or extensions are causing the problem.I can clear the cookies,cache if any problem is still there . Ultimately i would check the restart the router for checking the problem and it should be good to go.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the bkuetooth speaker then turn on bluetooth in your mobile phone. Search for available devices and connect with the name that has the name of the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have good customer experience  have worked in Microsoft Up and Running technical process
I am a good problem solver and I love getting best possible feedbacks about my work from the customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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